Help Centre
Find answers to your most frequently asked questions
Buying
Can I just get a valuation from you for my vehicle?
Yes you can, we have a very accurate valuation tool on our website, but if you have lots of special equipment on the vehicle that increases the value it’s best to Contact Us
Is there a minimum standard of vehicle you will trade-in against a Westside vehicle?
No, we will trade anything. It doesn’t even have to be a car. Bring your jet-ski, caravan, motorcycle or truck. We’ll trade almost anything.
Can I sell my car to you without buying another one?
Yes, we have a team of 10 buyers that buy cars all day long. We welcome anyone wanting to sell their vehicle.
Selling
I am in another country can you sell to me?
We do not ship vehicles overseas.
What does independently inspected mean?
Our used cars undergo a multi-point independent mechanical inspection before being made available for sale, so you can purchase your next car with confidence.
This means that an external mechanical workshop independent to Westside Auto Wholesale does a full inspection and provides this data to us to ensure independent analysis of our vehicles prior to sale.
What is the finance interest rate?
A ‘good’ interest rate has no definitive definition, as different interest rates will be more suitable for different people. The rate is unique for each person’s financial status and situation. Our finance team can help with any questions directly regarding this.
Who do you use for finance?
We have six different finance institutions available to ensure you get not only the best rate available but also for those difficult applications, someone to help when you really need it. We’ll go the extra mile to try and get you approved.
At present have relationships with the following institutions: Pepper Finance, Volkswagen Financial Services, Liberty Financial, Allied Finance, Macquarie & Foxsymes
Do you offer finance?
Yes we have 10 business managers on site to assist with finance and will normally offer better rates than your bank to approved purchasers. At the very least, check with us to see the quote you may have already received is competitive. Start the conversion now.
Do you offer finance for interstate customers?
Absolutely. All finance applications and approvals can be done electronically.
Do you get to drive any car home each night?
Our sales staff all have their own personal vehicles. They don’t drive the vehicles home we have available for sale.
Can I have the vehicle inspected by my mechanic before I purchase?
You are welcome to bring your mechanic with you to view the vehicle but for the vehicle to leave the site or go on a hoist you will be required to provide a security deposit and sign the vehicle contract pending inspection.
Can you hold the vehicle until I visit?
Unfortunately, we don’t hold vehicles. You are welcome to place a security deposit to purchase and complete the contract of sale electronically pending your inspection or finance approval which is fully refundable. You will be contacted by a sales person to complete this process.
Why are you fixed price?
We put our best price first, which provides our customers a no haggle no hassle experience. We sell over 900 cars a month. Such high turnovers mean we can operate with lower margins, resulting in a better price for you. Our fixed price formula has helped us build a reputation for providing a completely hassle-free car buying experience.
We don’t have a large main road presence. All our vehicles are in a 20000m2 warehouse. We don’t run TV ads, radio ads or press adverts. We advertise on the internet only to deliver the best price, fixed-price every time.
By fixed-price do you mean fixed fixed?
Yes. If you still need clarification, speak with one of our many sales managers on the floor when you visit.
Are you selling wholesale to me?
No, we sell used vehicles in the largest vehicle showroom in Australia. Due to the best price first policy it may feel as though you are buying the vehicle at wholesale prices.
Where do all your cars come from?
It takes a long time to build the supply network we have built to be able to fulfil the needs of our clientele. We purchase vehicles from all over the country, we even buy from other countries. Some of the sources we obtain our stock from are; Private individuals, Government, leasing companies, businesses and councils.
Are all these new cars?
All our vehicles are used vehicles, even though most look brand new. This is one of the big differences between us and all other used car dealerships in Australia.
Are your prices drive-away? Who pays the stamp-duty?
Our prices are inclusive of GST. Customers are required to pay stamp-duty and license transfer fees on top of the advertised vehicle price. Prices vary depending on the vehicle type and sales price (as with all used car dealerships in Australia). Any of our staff can help with these calculations during your enquiry.
If you are registering the vehicle somewhere other than Western Australia, you will purchase the vehicle without any additional fees pay the necessary fees to register the vehicle in your own state.
I live on the east coast; can I buy from you and it be delivered?
Yes of course. We can do all the paperwork electronically and have the car delivered to a central location or to your house. Our client contact center can assist in providing a transport quote and talk further about the procedures.
General
I have a problem, who can I contact?
You can email haveyoursay@westsideauto.com.au or speak with your sales person and/or their sales manager.
You are huge, how many cars do you have?
We have over 3,000 vehicles on site with normally over 1,800 viewable at any one time all under one roof away from the elements. All the vehicles available to view are on this website and if something sells it is updated within the hour. Though if you miss out on something we will often have several more. Speak with our Client Contact Centre who can assist further.
When do you hold auctions?
We are a used car dealership selling fix-price vehicles. We are not an auction house.
Do you sell spare parts?
No, we don’t sell spare parts.
Do you have a service department?
Yes! Our huge new Service Centre has recently opened up next door. Book today for a range of mechanical services and repairs.
What was this building used for previously?
The main warehouse building has been many things over the years but in the 1930s was built by Forwood, Down, & Co., Limited who was a widely known firm of engineers and iron-founders.
How long have you guys been here? Didn’t even know you were here!
We were established in 2002. We've always been in this location and are very happy you've found us!
Does the roof leak?
Not normally. Our roof guy is scared of heights too!
Warranty
I have a problem with my vehicle who do I contact?
Statutory warranty enquiries and protection plan claims:
- KaCare enquiries and claims number: (07) 3802 5528
- KaCare roadside assist: 1800 651 111
If your vehicle still has the balance of new car warranty you should contact the vehicle manufacturer with the VIN number of your vehicle. This can be found on the Vehicle Sale Contract and most often on the door sill of your vehicle.
Do your vehicles come with a warranty?
Our vehicles come with the necessary statutory warranties as set out by the Western Australian Government that all dealers follow in this state. Further details can be found here. Talk with our team as some vehicles still come with the balance of new car warranty.
We also offer Protection Plans to purchase that can provide complete peace of mind on your vehicle. Further information on these can be found here: Protection Plans
Tyres
How often should I have a wheel alignment?
For optimal safety of your car, yourself and others around you, it is best to opt for a wheel alignment whenever you get your vehicle's oil changed or during your scheduled maintenance. Routine wheel alignments help ensure proper tyre wear and car handling.
Why do I need to rotate my tyres?
Regular tyre maintenance is important for optimum tyre performance and longevity. Tyre rotation involves switching the front tyres to the back and vice versa so the wear is evened out across all four tyres. Following proper rotation and regular maintenance can maximise tyre life and ensure safe handling.
How often should I check my tyre pressure?
It's best to check your tyre pressure every week or two or when you stop to fill up for petrol if you don't drive that often. The correct pressures for your car tyres - often different for the front and rear tyres - are usually found on a label inside one of the front door openings. If not, check with the manufacturer or your Westside Auto service centre.
What is the correct tyre pressure for my tyres?
Passenger vehicle tyres typically require air pressure between 30-35 PSI. Check your manufacturer's recommended pressure to ensure you are keeping your tyres properly inflated. Improper inflation negatively impacts tyre life, vehicle handling, fuel economy, and the frequency of tyre replacement."
What are the three things to check on tyres?
Tyre Pressure
One of the most important yet easy safety measures involve checking your tyre pressure. Over-inflated or under inflated tyres can curtail your tyres’ lifespan, increase fuel consumption, and can even induce a tyre blowout. It is recommended you check your tyre pressure every time you fill up or charge up your vehicle.
Damage Assessment
Take a moment to examine the condition of your car’s tyres before you begin to drive. Unforeseen debris like screws, shards of glass, and other sharp objects could have caused harm to your tyres while driving. These can lead to bulges, deep gashes, and punctures.
Tread Wear
If you notice the tread is wearing thin, it's a clear sign that your vehicle tyres are due for replacement. Regularly check your tyre tread indicator and when in doubt, have them checked by our team at Westside Auto.
How many kms should tyres last?
Typically, tyres are expected to last safely for roughly 40,000km. However, the longevity of a tyre hinges on numerous factors, some of which are driver-dependent, while others are completely beyond anyone's control.
Batteries
What is the most advanced car battery?
Currently, a lithium-ion battery is considered the more advanced car battery. Among the leading battery technologies being explored for the next generation beyond lithium-ion, the lithium-air battery boasts the highest anticipated energy density.
Do Westside Auto car batteries come with a warranty?
Yes! All batteries sold by Westside Auto carry a full manufacturers warranty.
What is the best way to jump start a car battery?
If you are jump-starting your car with jumper leads and another vehicle. Here's how:
1. Locate the batteries in each car. Ensure neither battery is not damaged or leaking.
2. Park the cars close to each other, but with engines off and in park (or neutral for manual cars).
3. Use jumper leads with built-in surge protection. Follow these steps:
a) Connect the red positive lead to the positive terminal of the dead battery.
b) Connect the other end of the red positive lead to the positive terminal of the good battery.
c) Connect the black negative lead to the negative terminal of the good battery.
d) Connect the other end of the black negative lead to clean, unpainted metal on the dead car's engine block.
4. Start the good car and let it idle for a few minutes, then start the dead car.
5. Disconnect the jumper leads in reverse order.
6. Take the revived car for a 20–30-minute drive to recharge the battery.
Alternatively, consider a battery jump starter or 'power pack' stored in your car's boot. If you have a manual vehicle and assistance, you can 'bump start' the car by turning the key on, engaging the clutch, and pushing the car to gain momentum before releasing the clutch.
What is the most popular car battery type?
Lead-acid batteries are the most prevalent battery technology used today. These batteries are designed to provide the key functions needed to operate a vehicle - starting the engine, power lighting, and igniting the ignition. While effective, lead-acid batteries have drawbacks such as limited lifespan and environmental concerns. As battery technology continues to advance, new batteries are emerging that offer superior performance and sustainability.
What makes one car battery better than another?
Car batteries can vary in their performance capabilities, as measured by the cold cranking amps (CCA) rating. Batteries with higher CCA ratings tend to have more lead grid surface area inside the battery. This greater surface area enables more current to flow and provides more starting power. As a result, batteries with higher CCA ratings, though made with more material, perform better in cold weather but tend to cost more than batteries with lower CCA ratings, even among those made by the same manufacturer.
Why is my car battery flat?
Accidentally leaving on the headlights or interior dome lights is a primary cause of battery depletion and a flat battery. Additionally, parasitic drains, such as lights staying on when they shouldn't, can also quickly drain the battery. These drains can be difficult to identify, but it's worth checking the glove box and boot, as they are common culprits.
Additionally, your battery may be at the end of its life. Typically, car batteries are designed to last for a period of two to six years, with an average lifespan of three to four years. Also consider environmental conditions - factors like excessive heat, extreme cold, frequent vibrations, and heavy electrical loads all play a significant role in diminishing the lifespan of car batteries.
How long does a car battery last?
The average lifespan of a car battery is 3-4 years. However, battery life can vary quite a bit depending on several factors. Some batteries may only last about one year before needing replacement, while others can keep going strong for up to 6 years. The actual longevity of your car battery depends on aspects like battery type, climate, vehicle condition, and driving habits. With proper maintenance and care, it is possible to maximize your battery's lifespan.
Window Tinting
How durable are your tint films?
Our films are extremely durable and come with a comprehensive warranty.
How dark can I legally tint my windows?
We adhere to all state and local laws regarding window tint darkness. Our experts can guide you on the best options for your vehicle.
Why should I get my car windows tinted?
Window tinting not only enhances the look of your car but also provides UV protection, reduces heat, and adds privacy.