Good Morning Idan
Just a short E-Mail letting you know that I have picked up my RAV4 from Johns Auto Trimmers (Friday 19th August 2016). Initially they tried to clean the carpets but with no success. They have had to replace the carpet, as I am sure you are aware.
It was a big inconvenience for me not having my car for 2 weeks BUT I will say YOU and Westside Auto came to the party and rectified the Warranty problem in due course. I will be getting a new vehicle every two years to upgrade so I will most definitely be back to Westside Auto for this as you have shown me that you do the right thing by your customers. I will also recommend you if anyone asks me about where to purchase a car for friends and family.
I understand the expense that you have taken to make sure that the issue is rectified and this does not go un-noticed.
Many thanks and Kind Regards
Chris Kanz | Project Manager | Hufcor Pty Ltd